Senses Foundation

Standards, Policies & Procedures

The following is a summary of the Standards which underpin the development of all of the Senses Foundation Policies and Procedures.

To see a full list of all policies and procedures, click here.

If you would like a copy of any of our Policies or Procedures, please contact us on:

PO Box 143
Burswood WA 6100
Australia
Phone: +61 8 9473 5400
Fax: +61 8 9473 5499
Email: admin@senses.asn.au
TTY: +61 8 9473 5488

Privacy and Confidentiality

Senses Foundation values and respects the information gathered relating to its clients and their families, employees and the general public.

Information will not be passed on to any third parties without the informed consent of the individual nor used for any purpose other than for which it was gathered.

Privacy and Confidentiality Policy.

Complaints, Compliments and Ideas

Senses Foundation welcomes feedback and believes that it improves Senses Foundation’s ability to provide a high standard of care and service.

Suggestions, comments and complaints about all aspects of the service provided by Senses and the manner it carries out its work is encouraged and will be dealt with in a fair, prompt and confidential manner and ensuring that there is no retribution for the comments made.

Complaints, Compliments and Ideas Policy.

Complaints, Compliments and Ideas Form.

Service Access

Senses Foundation provides services to those people who have a vision impairment where they also have a significant other disability, including people who are deafblind. A person who was a client of Senses Foundation in August 2004 and does not have a vision impairment, remains a client of Senses Foundation.

Service Access Policy.

Assessment of Need

Senses Foundation believes that each client has the right to receive a service which has been designed to meet their individual needs.

Within its available resources and involving the client and their family where appropriate, Senses Foundation will:

Identify the individual and changing needs of the client.
Develop a planned approach to meeting these needs.
Provide a service which takes into account the person’s age, sex, and cultural, linguistic and religious background.
Maintain effective documentation of the assessment and the provision of the service.
Pursue excellence in all dealings with the client and their family.

Assessment of Need Policy.

Decision Making and Choice

Senses Foundation believes that each client has the right to participate as fully as possible in making decisions which affect their daily lives.

Senses Foundation will ensure that each client has the opportunity to participate as fully as possible in decisions pertaining to the services that they receive.

Decision Making and Choice Policy.

Participation and Integration

Senses Foundation acknowledges the right of each person with a disability to be a valued member of the community and will encourage its clients to be active participants in their community, to access community facilities and contribute to community life.

Participation and Integration Policy.

Valued Status

Senses Foundation believes that each person with a disability is unique and a person of value, and is entitled to the same rights and privileges as every other Australian citizen.

Senses Foundation will ensure that the manner in which each service is provided reinforces the client’s self esteem and their individual value within the Senses Foundation and the community.

Valued Status Policy.

Client's Human Rights and Freedom from Abuse

Senses Foundation believes that each client has the right to receive a service in a manner which is free from abuse, neglect and exploitation. Senses Foundation will act to protect its clients and prevent abuse, neglect and exploitation and will uphold the legal and human rights of its clients.

Client's Human Rights and Freedom from Abuse Policy.

Corporate Governance

In all its endeavours, Senses Foundation will act ethically, honestly, safely, transparently and in the best interests of the organisation and its clients.

Corporate Governance Policy.

Organisational Management

Senses Foundation will adopt sound management practises which maximise outcomes for clients. Senses Foundation is also committed to continuous improvement and to the use of contemporary practises in the provision of care and in its management of the organisation as a whole.

Senses Foundation will act within the law at all times.

Organisational Management Policy.